Celosphere 2025 concluded recently, and once again, it reinforced its position as the leading global event for process intelligence and enterprise AI. During the event, Zee Business interacted with Manish Gupta, Vice President-Data and Analytics at Genpact, to understand his perspective.
Here are the key highlights of the conversation.
‘The vibe at Celosphere 2025 was unmatched’
The energy at Celosphere this year stood out. There is a renewed push around data and AI, and it aligns strongly with Genpact’s focus on driving transformation with data and AI. The collaboration with partners like Microsoft, AWS, and Databricks reflects where the ecosystem is heading. The point-solution apps showcased at the event were also noteworthy, as they bring sharp, purpose-built capabilities for real operational challenges.
‘Genpact has been an early strategic customer of Celonis’
Genpact has supported clients on their transformation agenda for many years. The shift was to bring a more scientific, data-driven approach, helping clients see the full landscape of opportunities and how Genpact can act on them. Our partnership with Celonis began six years ago. As one of their early strategic customers, we have built IP, frameworks, and apps that help accelerate value delivery across engagements.
‘Genpact operates across sectors and geographies’
Our revenue model continues to evolve with this data-led approach. Conversations today are more outcome-led than time-and-material. We increasingly adopt gain-share models, putting our skin in the game because we have confidence in our ability to underwrite and deliver measurable value.
‘Genpact has a proven agentic AI framework’
We have developed a ready, proven framework for agentic AI that spans multiple industries. For banking and insurance, we built dedicated, purpose-specific agents because of the complexity involved. In industries with deeply fragmented data and legacy systems, such as banking, the potential value from applying agentic AI is even higher compared to sectors already using modern SaaS platforms.
‘Our core consumers are large enterprises’
Our primary focus remains large enterprises, but we are also expanding to next-generation accounts in the $1 billion to $10 billion revenue range. The value proposition for them is straightforward: combining advanced technology, including agentic AI, with Genpact’s domain depth to deliver value quickly and at scale.
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